Refund Policy

If you are not satisfied with your purchase for any reason, you can request a full refund within 30 days of your order date. You do not need to explain why, and you do not need to give us a chance to “fix” the problem first. A refund is not reduced because you watched some of the lessons or downloaded a study guide during that period.

Refunds are processed by our payment provider, Paddle. To request one:

• visit paddle.net and use the refund request option for your order; or
• reply to your purchase receipt email, which comes from Paddle; or
• email HealthcareAcademyHub@outlook.com, or use the “Inquiries & suggestions” button inside the academy, with the order reference and the email address on the account.

We acknowledge requests within two business days and Paddle returns the money to your original payment method, usually within 7–10 business days of approval. Your membership ends when the refund is issued.

Memberships renew automatically at the end of each billing period. You can cancel at any time, and your access continues until the end of the period you have already paid for. If a renewal charge is made and you contact us within 30 days of that charge, you can get a full refund of it. After 30 days from a renewal, you can still cancel and keep access until the end of the paid period.

A refund covers the membership fee you paid, including any sales tax or VAT that was charged on that fee. It does not cover bank or currency-exchange charges, internet or device costs, or any third-party service you bought separately.

If a lesson is silent, a caption is out of step, a video will not play, or a PDF is missing or wrong, tell us and we will fix it or refund you, at your choice. Where we can put things right quickly, we would like the chance to do so, but that is your option and never a condition of getting your money back.

We do not treat sales as final, and we do not refuse refunds on the grounds that content is digital or that it has been opened. Nothing in these pages removes or limits any statutory right you have where you live, including the 14-day withdrawal right for distance contracts if that right applies to you. Where a statutory period is longer than 30 days, the longer period applies.

Nurse Navigator Academy is operated by Mazen Ahmed Attia Taha Al-Wahhab(healthcareacademyhub.com). Paddle.com is the Merchant of Record for all Nurse Navigator Academy orders and processes all refunds. Paddle provides all customer service inquiries and handles returns.