Terms & Conditions

Nurse Navigator Academy is operated by Mazen Ahmed Attia Taha Al-Wahhab, trading as “Nurse Navigator Academy” (“we”, “us”), from healthcareacademyhub.com (the “Service”). When you subscribe, you are contracting with us, the seller named above.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

By accessing the Service, creating an account, or continuing to use it in any way, you agree to these Terms and to our Privacy Notice and Refund Policy, which are incorporated by reference. If you do not accept them, please stop using the Service. We may update these Terms; if a change materially affects you we will note the revised date on this page, and continued use after that date means you accept the update.

The Service is clinical education for nurses and other healthcare professionals. It provides narrated and captioned lessons, produced video modules, knowledge assessments with pre- and post-test score comparison, and downloadable PDF study guides for subscribers. Parts of the library are free to preview; the full library, assessments and PDFs require a paid membership.

The content is educational. It is not medical, nursing, pharmaceutical, legal or financial advice, and it does not create any professional or clinician-patient relationship. You remain responsible for applying your own clinical judgement and for following the policies, protocols and laws that apply where you practise.

You confirm that you are of legal age in your country, and that if you subscribe on behalf of a hospital, university or other organisation you have the authority to bind that organisation to these Terms. You must give us accurate information when you create an account and keep it up to date.

You are responsible for keeping your login credentials confidential and for all activity carried out under your account. Tell us promptly if you believe your account has been used without your permission.

We give you a limited, non-exclusive, non-transferable and revocable right to access and use the Service for your own learning, within the plan you have chosen. This is not a sale of the content or of any copy of it.

We own and retain all rights, title and interest in the Service and everything we produce for it, including the lesson scripts, narration, captions, photographs, illustrations, video, quiz items, study guides, branding, names and the underlying software. Nothing in these Terms transfers any of those rights to you.

You must not:

• sell, resell, sublicense, rent, publish, broadcast or otherwise redistribute any lesson, video, audio file or PDF, in whole or in part;
• copy, scrape or systematically download the library, or use any automated tool to extract content;
• reverse engineer, decompile, disassemble or attempt to derive the source code or the underlying media files of the Service;
• circumvent, disable or interfere with the access controls, membership checks, download restrictions or rate limits that protect the content;
• share your login with anyone else, or run the Service as a service for third parties.

PDFs are provided for your personal study and for local teaching use inside your own team or class; they are not licensed for republication, commercial resale, or uploading to another website or file-sharing service.

You must not use the Service to:

• do anything unlawful, or to plan, facilitate or conceal unlawful activity;
• commit fraud, or send spam, phishing messages or other unsolicited or deceptive communications;
• infringe anyone's copyright, trademark, confidentiality, data-protection or other rights;
• interfere with the security or operation of the Service, including by uploading malware or viruses, probing, scanning or testing for weaknesses without our written permission, attempting to gain unauthorised access, or overloading the platform with automated requests;
• upload patient-identifiable information, or another person's confidential or proprietary material, into messages, requests or assessments.

When you send us an inquiry, suggestion or request for new material, you keep ownership of what you write. You grant us a limited licence to store, host and process it solely so that we can read it, reply to you, consider it, and provide and improve the Service. Please do not include patient details or confidential clinical information in those messages.

We aim to keep the Service available and to correct faults promptly, but we do not guarantee that it will be uninterrupted, timely, secure or free of errors. Lessons, narration, captions and videos may occasionally be unavailable because of maintenance, hosting incidents, or circumstances outside our reasonable control. We do not promise that every requested topic will be produced, or that it will be produced by any particular date.

Membership prices are shown in US dollars on the Membership page. Subscriptions renew automatically at the same interval (monthly, quarterly or yearly) until you cancel. You may cancel at any time; access continues to the end of the period you have already paid for.

All payment, billing, tax, cancellation and refund mechanics are handled by our Merchant of Record. For details of how payments are processed, please see Paddle's Buyer Terms at https://www.paddle.com/legal/checkout-buyer-terms. Refunds are described in our Refund Policy.

We may suspend or end your access to the Service, without notice where necessary, if: you materially breach these Terms; payment is not made, is reversed or is charged back; your use creates a security, fraud or abuse risk to the Service or to other learners; or you repeatedly or seriously violate our usage rules.

You may stop using the Service and cancel your subscription at any time under section 11.

When your access ends, your account is closed and the library becomes unavailable to you. Copies of PDFs you downloaded while you were a member remain on your device, and the licence in section 7 continues to apply to them. You may ask us to export or delete your progress and test records before we close your account; we will normally do this within 30 days, after which records are deleted or anonymised. Where we suspend access because of fraud or a serious policy violation, no refund is due beyond what the Refund Policy requires.

The Service and its content are provided “as is” and “as available”. To the fullest extent permitted by law, we exclude all implied warranties, conditions and terms, including implied terms about satisfactory quality, fitness for a particular purpose, accuracy and non-infringement. Clinical guidance changes over time, and content produced with the help of automated tools may contain errors; always verify anything you intend to apply in practice against your current local policy and authoritative sources.

Nothing in these Terms limits our liability for fraud, for death or personal injury caused by our negligence, or for anything else that cannot lawfully be limited or excluded.

Subject to that paragraph, we are not liable for indirect, consequential, incidental or special damages, including loss of profits, income, revenue, data, business or goodwill, even if we were told they might happen. Our total aggregate liability for any claim arising out of the Service is limited to the total fees you paid us in the twelve (12) months before the event giving rise to the claim.

You will defend and compensate us for claims, losses and reasonable costs brought by a third party that arise from material you submit to us, from your unlawful use of the Service, or from your breach of these Terms.

These Terms are governed by the laws of the Arab Republic of Egypt, and the courts of Cairo have exclusive jurisdiction over disputes arising from them. Before starting proceedings, the parties will try in good faith to settle the dispute by discussion, and you should contact us first so we have the chance to put things right. Nothing here prevents you from raising a complaint with your local consumer protection authority, or from relying on mandatory consumer rights where you live.

You may not assign or transfer your account or these Terms without our prior written consent. We may assign our rights and obligations in connection with a merger, acquisition, restructuring or sale of the business.

We are not liable for any failure or delay in performing our obligations caused by events beyond our reasonable control, including internet or hosting outages, cyber-attacks, labour disputes, war, natural events, and government or regulatory action.

If any provision of these Terms is held to be unenforceable, the rest continue in full effect. These Terms, together with the Privacy Notice, the Refund Policy and Paddle's Buyer Terms, are the entire agreement between you and us about the Service.

Questions about these Terms can be sent from inside the academy using the “Inquiries & suggestions” button, or by email to HealthcareAcademyHub@outlook.com.